Terms of Service. What you agree to when you use Cleyo.

The agreement

These Terms of Service are the agreement between you and Scouthub Ltd. ("Cleyo", "we", "us") covering your use of our website at cleyo.io, our application at app.cleyo.io, and the Cleyo browser extension (together, the "Services").

By creating an account or using the Services you accept these terms. If you are agreeing on behalf of a company, you confirm you have the authority to bind it, and "you" means that company.

Our Privacy Policy and the disclosures in our Trust Center form part of this agreement.

Your account

You must be at least 18 and able to enter a contract. The Services are for business use, not for consumers.

• Give accurate details when you register, and keep them up to date.
• Keep your credentials secure. You are responsible for everything done under your account, including by people you invite to your workspace.
• A seat is for one named person. Sharing a login between people is not permitted.
• Tell us promptly at support@cleyo.io if you suspect unauthorised access.

Free trial

Every account starts on a fourteen-day free trial with 500 credits and no card required. You get the full product.

The trial is one per customer. When it ends, nothing is deleted: your workspace, contacts and campaigns carry over, and you choose a plan when you are ready. Until you do, features that spend credits stop working. We may withdraw or shorten a trial where we find it is being abused, for example through repeat signups to obtain more free credits.

Plans, seats and credits

Cleyo is sold per seat, per month, and each seat carries its own credit allowance. Current prices are on our pricing page.

What credits pay for

Credits pay for the research: finding companies, surfacing decision-makers, enriching contacts, and building the variables your messages use. Sending is not metered, so a campaign already in flight keeps running whatever your balance says.

• Credits do not roll over. Each billing cycle starts a fresh allowance, and anything unused at the end of a cycle is gone.
• Credits have no cash value and are not refundable, exchangeable or transferable between accounts.
• Running out pauses new lookups only. Everything already scheduled keeps sending. Moving up a plan tops your balance up prorated immediately, or you can wait for the next cycle.
• A credit buys an attempt to find an answer, not a guarantee of one. Where the underlying data provider holds nothing for a company or a person, the lookup returns nothing and that is not a fault in the Services.

Billing and cancellation

Plans are billed monthly or yearly in advance, through our payment provider. Prices are per seat and exclusive of VAT and any other tax, which is added where it applies. We do not see or store your full card number.

• Renewal. Your subscription renews automatically at the end of each cycle until you cancel.
• Changing plan or seats. Upgrade, downgrade, add or remove seats at any time from billing. Changes apply immediately and we invoice the prorated difference for the rest of the cycle.
• Cancelling. Cancel from billing at any time. Your plan runs to the end of the cycle you have paid for, and is not renewed. We do not refund part-used cycles.
• Failed payment. If a payment fails we may suspend paid features until it is settled. We will tell you before we do.
• Price changes. We will give at least thirty days' notice before a price change takes effect for you, and you may cancel before it does.

Your data and ours

Your content stays yours. That includes your contacts, campaigns, messages, meeting transcripts and notes, and anything else you load into your workspace. You grant us only the licence we need to host and process it in order to run the Services for you.

For the personal data you bring into Cleyo about other people, you are the controller and we are your processor. You are responsible for having a lawful basis to process it. We act on your instructions, and our Privacy Policy sets out how. A Data Processing Agreement including the EU Standard Contractual Clauses is available from support@cleyo.io.

You can export everything, or delete your account, from inside the product at any time. Deletion is immediate and irreversible.

We may use aggregated, anonymised statistics about how the Services are used to operate and improve them. That never includes the content of your mailbox, your messages or your prospect lists, and we do not use your content to train machine learning models.

Acceptable use

You agree not to use the Services to:

• send unsolicited bulk messages, or anything that would be spam under the law that applies to the recipient
• harass, defraud, impersonate or mislead anyone, including by sending from an address or a profile you are not entitled to use
• upload or distribute malware, or attempt to breach, probe or overload our systems or anyone else's
• scrape, resell or redistribute the contact data the Services return, except as part of your own outreach
• share one seat between several people, or resell access to the Services without our written agreement
• circumvent credit limits, rate limits or any other technical restriction
• break the terms of any service you connect to Cleyo, or any applicable law

Outreach, recording and the law

This is the part of the agreement that matters most, because the Services act in your name.

Messages are yours

Cleyo sends what you create and schedule, from the accounts you connect. We do not review your messages and there is no autonomous mode: nothing is sent that you did not create or approve. You are responsible for the content of every message, for the lawfulness of contacting each recipient, and for honouring opt-outs. The product gives you a do-not-contact list and daily sending limits to help, and using them is your decision.

Recording meetings

If you use the meeting notetaker, you are the controller of that recording. You are responsible for telling participants that the meeting is being recorded and for obtaining their consent where the law of their country requires it. The notetaker joins as a visible participant named "Cleyo Notetaker" and appears in the attendee list, but that visibility is not itself consent.

Connected accounts

You must only connect accounts you are entitled to use, and your use of them through Cleyo must comply with the terms of the provider concerned. Where a provider restricts automated activity, that restriction is yours to observe. We may suspend an integration if a provider requires it.

Third-party integrations

The Services connect to mailboxes, calendars, LinkedIn, applicant tracking systems and data providers. Those services are operated by other companies under their own terms, and your relationship with them is your own.

We are not responsible for a third party changing, restricting or withdrawing its service, and a change of that kind may alter or remove a Cleyo feature that depends on it. Where that happens we will tell you and, where a paid feature is materially reduced for the rest of your cycle, we will discuss a fair adjustment.

Availability and support

We work to keep the Services available and will give notice of planned maintenance where we reasonably can. We do not promise uninterrupted service, and we do not offer a service level agreement unless we have agreed one with you in writing.

Support is by email at support@cleyo.io. We aim to answer within one business day.

Intellectual property

The Services, including the software, the interface, the Cleyo name and logo, and everything we publish, belong to us. These terms give you a limited, non-exclusive, non-transferable right to use the Services while your subscription is active, and nothing more.

If you send us feedback or suggestions, we may use them to improve the Services without owing you anything for them.

Warranties and liability

The Services are provided as they are. To the extent the law allows, we exclude implied warranties, including of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the contact data, hiring signals or AI-generated text the Services return are accurate or complete. They come from third-party sources and from language models, and you should check anything you rely on.

To the extent the law allows, neither party is liable for indirect or consequential loss, or for lost profits, revenue, goodwill, business or data. Our total liability arising out of this agreement in any twelve-month period is limited to the fees you paid us in the twelve months before the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

You will indemnify us against claims arising from your content, your outreach, your recordings, or your breach of these terms.

Suspension and termination

You may stop using the Services at any time by cancelling your subscription and, if you wish, deleting your account.

We may suspend or terminate your access if you breach these terms, if your payment fails and stays unpaid, if your use puts our systems or our providers at risk, or if we are required to by law or by a provider we depend on. Except where the breach is serious or we have no choice, we will warn you first and give you a chance to put it right.

On termination your right to use the Services ends. Export your data before you go: after an account is deleted we cannot recover it.

Changes to these terms

We may update these terms as the product changes. For a material change we will give at least thirty days' notice by email or in the product, and you may cancel before it takes effect. Continuing to use the Services after that means you accept the revised terms. Every version is dated at the top of this page.

The law governing this agreement, and the courts that settle disputes under it, are set out in the order form or agreement we sign with you. Where none has been signed, contact us at support@cleyo.io before bringing a claim so we can try to resolve it directly.

Contact

Questions about these terms: